Frequently Asked Questions
At BCOWW, our goal is to consistently provide excellent and responsive customer service. Below you will find a list of Frequently Asked Questions, if your question is not answered below, please contact our customer service team.
- How do I create an account with BCOWW to purchase products?
- Send an email to firstname.lastname@example.org with your first/last name, store name, email address and phone number and we will contact you to set up an account. Once your account is set up, you can use the login link to quickly and easily order our products.
- What are the minimum orders as a wholesale customer?
- Please see our terms and conditions page for more details on minimum orders and warranty.
- Where can I find BCOWW products?
- All of our quality products can be found on the all products page or if you’re looking for retail locations, please see our where to buy page.
- How do I exchange or return my BCOWW product?
- BCOWW does not exchange or return any product not covered by our warranty. See our warranty page for further details then contact our customer service team. Be sure you have a proof of receipt for processing.